Refund & Cancellation Policy
Last Updated on 19 December, 2024
At Tru Uni Soft, we are committed to providing exceptional customer service and ensuring transparency in all our transactions. Our Refund & Cancellation Policy outlines the guidelines and procedures for refunds and cancellations of our SaaS products.
Product and Service Coverage
This policy applies to all current and future SaaS products offered by Tru Uni Soft, ensuring a unified experience across our digital services.
1. Refund Policy
1.1. Subscription Refunds
We offer a 14-day money-back guarantee for new customers on their first subscription purchase of our SaaS product. If you are not satisfied with our product within the stipulated period, you may request a full refund. After 14 days, no refunds will be issued for subscription fees.
1.2. Refund Eligibility
Refunds are only applicable to the first-time purchase of a subscription plan. If you have previously purchased a subscription or have received a refund before, you are not eligible for a refund on subsequent purchases.
1.3. Requesting a Refund
To request a refund, please contact our customer support team at info@truunisoft.com with the subject line "Refund Request." Provide your account details and the reason for your refund request. We will process your request within 7 business days.
1.4. Refund Processing
Refunds will be processed using the same payment method used for the initial purchase. Please allow up to 7 business days for the refunded amount to appear in your account.
1.5. Exceptions
We reserve the right to deny refund requests in the following cases:
- Violation of our Terms of Service.
- Excessive or unreasonable refund requests.
- Refunds requested after the applicable refund period.
- Any fraudulent activity or misuse of our product.
2. Cancellation Policy
2.1. Subscription Cancellation
You can cancel your subscription at any time by accessing your account settings on our website or by contacting our customer support team. Once your cancellation request is processed, you will not be billed for any future subscription renewals.
2.2. Post-Cancellation Access
After canceling your subscription, you will retain access to our SaaS product until the end of your current billing period. We do not provide pro-rated refunds for partial months.
2.3. Data Retrieval
It is your responsibility to back up any data or information stored within our product before canceling your subscription. The Company is not responsible for data loss following subscription cancellation.
2.4. Policy Updates
The Company reserves the right to modify or amend this Refund & Cancellation Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this Policy periodically.
Contact Information
If you have any questions or concerns regarding this Refund & Cancellation Policy, please contact us at info@truunisoft.com.
By using our SaaS product, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. Your continued use of our services constitutes your acceptance of any revisions to this policy.
